Support
Need help? Email support@barbarda.com. Include your phone model, operating-system version, and the error message—but never attach your real Timeline file unless you intentionally redact it first.
How do I export Timeline.json?
On Android, open device Settings → Location → Location services → Timeline → Export Timeline data. On iPhone, open Google Maps → profile picture → Settings → Personal content → Export Timeline data. Labels can vary by device and Google Maps version.
Why does my file not open?
Confirm that the selected file is a Google Timeline JSON export rather than an unrelated Takeout file. If the error continues, send the displayed error and a small synthetic or redacted sample to support.
Why does the App access the internet?
Internet access loads visible CARTO map tiles, completes purchases through RevenueCat and your platform store, and sends Analytics/Crashlytics data. If you separately allow journey-research uploads, the selected Timeline, route, project and photo data described in the disclosure is uploaded to Firebase to improve the App.
How does Full work?
Free can export any journey inside the latest 90 days at 720p with a watermark. Full unlocks every older date, 1080p, and watermark removal. Choose an auto-renewing weekly or monthly subscription, or a permanent one-time lifetime purchase. Subscriptions can be managed or cancelled in your App Store or Google Play subscription settings.
How do I restore Full?
Open the Full purchase sheet and tap “Restore Purchase” while signed into the same Apple App Store or Google Play account used for the original purchase.
How do I delete my data?
Use Manage storage to delete local files or this installation’s optional cloud research data. Follow the public Timeline Visualize data deletion instructions if you need a manual request.
Where is my exported video?
The App keeps the generated MP4 in local app storage, lists it under Timeline Visualize History, and opens the system share sheet so you can save or send it to a destination you choose.